Refund Policy

We begin processing purchases shortly after payment is completed. Before confirming your order, make sure the delivery information is correct, especially the recipient’s name, full street address, building or apartment number, postal code, and telephone number. Even a minor error may cause the parcel to be delayed or returned. Address changes are not always possible after the package has been prepared or handed over for delivery.

A tracking link is sent once the parcel leaves our facility. Contact our support team if the tracking information has not updated for several days, the status is difficult to understand, or the expected delivery date has passed. Please provide your order number so we can review the shipment and, where necessary, request further information from the delivery company. Address corrections can only be attempted before dispatch.

Please report any problem with a delivered order within 30 days. This includes:

• an item that arrived broken or damaged;
• missing contents;
• a product different from the one ordered;
• visible damage to the outer parcel.

Your message should include the order number, a brief description of the problem, and photographs when the damage is visible. Depending on the circumstances, we may replace the affected item, arrange a refund, or send anything that was missing.

Returned products must be unused, sealed, and kept in their original packaging. Opened items are generally not eligible for return because they cannot be placed back into stock safely. An exception may apply when the wrong product was supplied or the item was already damaged on arrival. When the issue was caused by us, reasonable return postage costs will be covered.

Approved refunds are processed after the returned goods have been received and inspected. The money is sent back through the same payment method used for the original purchase.