Privacy Policy - Canadian Pharmacy

contact us When you use our website, you may share personal details with us. This policy explains what information Canadian Pharmacy collects, why it is needed, how it is handled, and what choices are available to you. It also outlines how your data is protected when you browse the website, place a request, or contact our team.

Information We Collect

The information we collect depends on how you use the website and which services you request. It may include:

Contact details, such as your name, email address, telephone number, and billing or delivery address.
Account information, including login details, saved preferences, and communication settings.
Order details, such as the products requested, order history, delivery instructions, and transaction records.
Payment-related information, including payment status, billing details, and limited transaction data provided by the payment processor.
Prescription or health information when it is required to review or fulfil a request.
Messages and documents sent through contact forms, email, or customer support.
Device and website data, including IP address, browser type, operating system, pages visited, and approximate location.
Cookie data, such as website preferences, session information, and interaction records.
Marketing preferences, including whether you have agreed to receive promotional messages.
Fraud-prevention information used to identify unusual activity and protect accounts and transactions.

How We Collect Information

We receive information in several ways, depending on how you interact with the website:

Directly from you when you create an account, place an order, complete a form, upload a document, or contact customer support.
Automatically through the website when your browser or device records technical and usage data during a visit.
Through cookies and similar tools that remember settings, maintain sessions, and show how the website is used.
From payment and delivery providers when they confirm a transaction, update a shipment, or report a problem.
From professional or verification services when additional checks are needed to process a request or meet legal requirements.
From previous interactions when we keep records of earlier orders, messages, preferences, or support cases.

How We Use Personal Information

We use personal information only where it is needed to operate the website and provide the requested services. This may include:

processing and managing orders;
confirming payments and arranging delivery;
reviewing prescriptions or other supporting documents;
responding to messages, complaints, and support requests;
sending order updates, service notices, and account-related communications;
maintaining accounts and saved preferences;
preventing fraud, misuse, and unauthorized access;
improving website performance and fixing technical problems;
meeting legal, regulatory, tax, and record-keeping obligations;
protecting our rights, customers, staff, and business operations.

Personal information is not used for purposes unrelated to the reason it was collected unless permission is given or the law allows it.

Payment Information

Payments are handled through authorized payment providers. The information connected with a transaction may include:

the cardholder or account holder’s name;
billing address;
payment method and currency;
transaction amount, date, and status;
payment confirmation or reference number;
limited details used for fraud and security checks.

We do not normally receive or store complete card numbers, security codes, or online banking passwords. These details are entered directly into the payment provider’s secure system.

Payment records may be kept for accounting, refunds, chargeback handling, and legal requirements. Approved refunds are returned through the original payment method whenever possible.

Cookies and Similar Technologies

Our website uses cookies and related tools to support basic functions and remember certain choices. These technologies may include:

Essential cookies that keep the website working, maintain secure sessions, and support account or checkout functions.
Preference cookies that remember language, region, display settings, or other selections.
Analytics cookies that help us understand how visitors move through the website and where improvements may be needed.
Security tools that identify unusual activity, reduce fraud, and protect forms or account access.
Third-party technologies used by approved providers for services such as payments, website performance, or embedded features.

Some cookies are removed when the browser is closed, while others remain for a limited period. Optional cookies can be managed through the cookie settings on the website or through your browser. Blocking certain cookies may affect how some pages or features work.

Marketing Communications

We may send promotional emails or messages only where permitted and, when required, after you have agreed to receive them. These communications may include:

information about new products or services;
special offers, discounts, or seasonal promotions;
updates that may be relevant to previous purchases;
occasional news about the website or our services;
requests for feedback or reviews.

Marketing preferences can be changed at any time by using the unsubscribe link in an email or by contacting us directly. Opting out of promotional messages does not stop essential communications about orders, payments, account security, or other active requests.

How We Share Information

Personal information is shared only when it is necessary to provide a service, complete a request, protect the website, or meet an applicable obligation. Depending on the situation, information may be shared:

with companies that support website and business operations;
with parties involved in processing a transaction or arranging delivery;
with advisers, auditors, or insurers where professional assistance is required;
during a merger, sale, restructuring, or transfer of business assets;
when sharing is needed to investigate fraud, misuse, or a security incident;
with your permission or at your direction.

Only the information required for the specific purpose is provided. Access is limited where possible, and recipients are expected to handle personal data securely and use it only for the agreed purpose. We do not sell personal information to unrelated third parties.

Service Providers and Business Partners

We rely on selected external companies to carry out certain parts of our service. These may include:

website hosting and technical support providers;
payment processors and fraud-prevention services;
delivery companies and fulfilment partners;
customer support and communication platforms;
analytics, security, and data-storage providers;
professional advisers, including legal and accounting firms.

These companies may access only the information needed for the work they perform. They are not permitted to use personal data for their own unrelated purposes and are expected to follow appropriate privacy and security standards.

Business partners that offer separate services may have their own privacy practices. Where this applies, their privacy policy will govern how they handle information collected directly by them.

Legal and Regulatory Disclosures

We may disclose personal information when the law requires it or when a valid request is received from an authorized body. This may include:

responding to court orders, warrants, subpoenas, or other formal legal processes;
cooperating with regulators, law-enforcement agencies, customs authorities, or tax bodies;
meeting pharmacy, healthcare, consumer-protection, and financial reporting requirements;
investigating suspected fraud, unlawful activity, or misuse of the website;
protecting the safety, rights, or property of customers, staff, or other individuals;
establishing, exercising, or defending a legal claim.

Before releasing information, we may verify that the request is lawful and comes from an authorized source. Where permitted, only the data relevant to the request will be disclosed.

Data Storage and Security

Personal information is stored in systems selected to support the secure operation of the website and related services. Access is limited to employees, contractors, and approved providers who need the information to perform their duties.

We use technical, administrative, and physical safeguards to reduce the risk of loss, misuse, unauthorized access, alteration, or disclosure. These measures may include secure servers, encryption, account controls, system monitoring, regular updates, backups, and procedures for responding to suspected security incidents.

No online system can remove every risk. For this reason, our security practices are reviewed and adjusted as our services, technology, and legal obligations change.

International Data Transfers

Our business is based in Ireland, but some service providers may store or process personal information in other countries. This can occur when we use international hosting, payment, delivery, communication, security, or technical support services.

When personal information is transferred outside Ireland or the European Economic Area, we take appropriate steps to protect it. These may include using approved contractual safeguards, working with providers in countries recognised as offering adequate data protection, or applying another lawful transfer mechanism.

The privacy and security requirements described in this policy continue to apply wherever the information is processed.

How Long We Keep Information

We keep personal information only for as long as it is needed for the purpose for which it was collected. The retention period may vary depending on the type of information, the services provided, and any legal, accounting, tax, healthcare, fraud-prevention, or dispute-resolution requirements that apply.

When information is no longer required, it is deleted, anonymised, or securely removed from active systems. Some records may remain in protected backups for a limited period before they are automatically replaced or erased.

Your Privacy Rights

Depending on the law that applies, you may have the right to:

know what personal information we hold about you;
request correction of inaccurate or incomplete information;
ask for certain information to be deleted;
restrict or object to particular uses of your data;
receive a copy of your information in a portable format;
withdraw consent where processing is based on consent;
make a complaint to the Irish Data Protection Commission.

Some rights are subject to legal limits. We may need to keep certain records when required for regulatory, tax, fraud-prevention, or legal purposes.

Accessing, Correcting, or Deleting Your Data

Requests to access, update, or delete personal information can be sent through the contact details provided at the end of this policy. Please describe the request clearly and include enough information for us to identify the relevant account or records.

We may ask for proof of identity before making changes or releasing information. This helps prevent personal data from being disclosed to the wrong person. Once the request has been verified, we will review it and respond within the period required by applicable law.

Certain information may not be deleted immediately where it must be retained for legal, regulatory, accounting, fraud-prevention, or dispute-related reasons. In such cases, we will explain why the data needs to be kept and limit its use where appropriate.

Children’s Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children or allow them to create accounts or place orders.

If a parent or guardian believes that a child has provided personal information to us, they should contact us promptly. We will review the matter and remove the information where appropriate, unless it must be retained for legal or safety reasons.

Third-Party Websites

Our website may contain links to websites or services operated by other organisations. These external pages are not controlled by us and may follow different rules for collecting, using, or storing personal information.

Before entering personal details on another website, review its privacy policy and security practices. We are not responsible for the content, availability, or data-handling practices of third-party websites.

Changes to This Privacy Policy

We may revise this Privacy Policy when our services, business practices, legal duties, or data-handling procedures change. The updated version will be published on this page together with a new effective date.

We recommend reviewing this page from time to time, particularly after important changes to the website or the way personal information is processed. Continued use of the website after an update means the revised policy will apply from its stated effective date.

Contact Canadian Pharmacy

Address: 23 Lower Baggot Street, Dublin 2, D02 K009, Ireland
Phone: +353 1 639 2922
Email: [email protected]